Help & Support
ExamPrep supports students, teachers, and institutes with exams (objective and subjective), results, analytics, leaderboards, and question tools including AI assistance.
Contact
We usually respond within a few business days. Include your role, account email (not your password), exam name and time if relevant, and app/device version. If your institute manages access, ask your coordinator too.
Common issues
Login: Use password recovery; same Google/account as signup; try updating the app or clearing cache.
Exam missing or won’t start: Check schedule and eligibility with your institute; correct date/time; stable internet; correct account.
Crash or early submit: Note time and device; contact support with exam name; retakes are often decided by your institute.
Delayed subjective results: Grading is manual; ask your teacher first if it exceeds their stated timeline.
AI or uploads: Review AI output before use; update the app if tools fail repeatedly.
Google Play billing: Use the store’s order and refund help; we can help with account entitlements from your registered email.
Privacy and terms
Data practices: Privacy Policy. Rules of use: Terms & Conditions.